Tag: Airtel launches India’s first integrated omni-channel cloud platform for CCaaS

Airtel launches India’s first integrated omni-channel cloud platform for CCaaS (Contact Center as a Service)  Combines Voice-as-a-Service (VaaS) and cloud connectivity, enabling enterprises to significantly reduce investments for all their contact center needs    Chennai, India, October 18th, 2023 :  Bharti Airtel (“Airtel”), one of India’s leading telecommunications service pr oviders, today, announced the launch of Airtel CCaaS (Contact Center as a Service) – an industry first omni-chan nel cloud platform that offers a unified experience for all contact center solution required by an enterprise. Currently, businesses with contact center requirements need to source voice, cloud and software separately fro m multiple vendors resulting in increased capital and time investments. Air...