Tag: Max Life elevates customer experience with its innovative ‘VOX Speech’ AI Program

Max Life elevates customer experience with its innovative ‘VOX Speech’ AI Program  Chennai, December 5, 2022: Max Life Insurance Company Ltd. (“Max Life” / “Company”), has launched a pioneering ‘VOX Speech’ AI Program that leverages intelligent speech analytics and helps in extracting valuable customer insights from voice call data. It has helped the Company improve the customer buying and onboarding journey and to build a hyper-personalized customer experience. The program uses a language-based speech-to-text analysis model along with NLP (Natural Language Processin g) program to extract insights from customer and tele-caller voice interactions. These insights coupled with agg regating call engagement scores, script adherence, pitch effectiveness scores, and similar productivity me...