Tag: Ozonetel Unveils First-of-its-kind Contact Center Platform on WhatsApp

Ozonetel Unveils First-of-its-kind Contact Center Platform on WhatsApp Organizations can now set up complete contact center operations on WhatsApp, achieve a fivefold increase in customer engagement, and drive down costs by over 75% India, 12 October 2022: Ozonetel, a leading omnichannel customer communication platform provider, has lau nched a new full-featured Contact Center-as-a-Service (CCaaS) platform on WhatsApp. With this platform, or ganizations can set up complete contact center operations using WhatsApp and drive down their cost of oper ations by over 75%. Businesses can expect to increase the number of customer engagements that contact center agents handle by 5X and enhance their omnichannel customer experience far more efficiently. With Ozonetel’s CCaaS platform on WhatsApp,...