Survey Sparrow hosts RefineCX 2024 focusing on AI-powered CX Transformation

Survey Sparrow hosts RefineCX 2024 focusing on AI-powered CX Transformation RefineCX brought together 50+ CX leaders to explore GenAI and beyond for modern customer experience. SurveySparrow, a leading customer experience management (CXM) platform, hosted ‘RefineCX India’ at Sofitel Mumbai BKC on Feb 23, 2024. The event had over 50 CX leaders delve into the transformative potential of generative AI and its application in modern customer engagement strategies. Star-Studded Panel Discussions Illuminate the Path Forward The event featured panel discussions on the intricacies of personalizing customer journeys and strategic use of social reputation. Notable industry figures such as Mithila Mahajan, Global Head of Customer Experience at BDx Data Centres, Akash Surekha, Ex-Managing ...