#TATA GROUP - CNN O TV

AIR INDIA AUGMENTS CUSTOMER CARE WITH 5 NEW CENTRES GLOBALLY Partners with Concentrix and iEnergizer to provide 24/7 assistance for customers with dedicated desks for premium and frequent flyers Air India, India’s leading global airline, has deployed five new contact centres, offering round-the-clock assistance to its customers worldwide. It has partnered with Concentrix, a California-headquartered customer engagement firm, to manage premium services from centres in Mumbai, Cairo, and Kuala Lumpur. The airline has also signed up iEnergizer, to operate contact centres in Noida and Bengaluru, focusing on domestic inquiries. Air India has recently introduced a premium desk exclusively tailored for its premium Frequent Flyer members, as well as business and first-class guests. Th...

AIR INDIA AND BIAL ENTER AGREEMENT INTENDED TO DEVELOP BENGALURU AS A PREMIER AVIATION HUB FOR SOUTHERN INDIA § Plan includes enhanced international connectivity, dedicated lounge in T2 Domestic area for premium customers of Tata Group airlines, and MRO facility Air India, India’s leading global airline, and Bangalore International Airport Limited (BIAL) have entered into an agreement intended to develop Bengaluru as a premier aviation hub for southern India, with an aim to boost air travel connectivity to and from India over the next few years The agreement marks a significant milestone in the Indian aviation industry. Air India (along with other Tata Group airlines – AIX and Vistara) and BIAL will collaborate to enhance international connectivity, operational efficiency, and pa...