Monday, November 11

MOBILE APP AND WEBSITE FOR ENHANCED TRAVEL EXPERIENCE

MOBILE APP AND WEBSITE FOR ENHANC ED TRAVEL EXPERIENCE

AIR INDIA LAUNCHES BAGGAGE TRACKI NG FEATURE ON ITS MOBILE APP AND WE BSITE FOR ENHANCED TRAVEL EXPERIE NCE. 

Guests can now track their checked-in ba gs all through their journey and get notifica tion of baggage status

This capability is part of Air India’s ongoi ng efforts to elevate guest experience thro ugh innovative digital technology

GURUGRAM, July 11, 2024: Air India, India’s leading global airline, has rolled out an eas y-to-use baggage tracking feature on its mo bile app and website. Leveraging real-time baggage tracking information available fro m its network airports and a scalable cloud applications infrastructure, this capability will keep our guests in touch with their bag gage throughout the journey and significan tly reduce concern, if any, about their check ed-in bags. Air India is one of the select few airlines in the world to provide this conveni ence directly to guests without any intervention from airline staff. 

Designed and developed by Air India’s digit al technology and design teams, in collabo ration with the airline’s airport operations department, the feature offers a convenient option for end-to-end baggage tracking wit h minimal data entry. Guests can track their checked-in bags simply by scanning the bar code on their baggage receipts. Alternativ ely, this information becomes automatically available in the ‘My Trips’ section of the mo bile app soon after the bags are checked-in, if the trip has been added there. The feature is also available under the Book & Manage section of the Air India website under ‘Tra ck Your Bags’ tab.

Other important aspects of this feature include:

· Real-time updates: Important details abou t checked-in bags such as current location, transit status, baggage arrival details along with the local time of events are provided in an easy-to-read manner. The status cover age includes all important baggage touch points where baggage tracking technology is available such as check-in, security clear ance, aircraft loading, transfers, and arrival in the baggage claim area.

· Tracking of code-share and interline fligh ts: End-to-end baggage tracking will be avai lable across multiple flight segments on Air India. In addition, if the journey includes se gments from other airlines in interline or co de-share connections belonging to the sam e reservation, then tracking from those seg ments is also provided.

· Comprehensive tracking: For guests with multiple checked-in bags, detailed tracking information for each bag is available on a single user-friendly interface. Timely notifi cation is also provided via the mobile app when the baggage is checked in. Enhanced range of notifications significant to the trac king experience, like baggage carousel inf ormation on arrival, are also in the pipeline.

 

“In our sustained efforts to enhance guest experience by embracing innovative digital technology, we can now provide real-time baggage status to our guests. This key-cus tomer centric initiative marks a significant milestone in our transformation journey. Ou r mobile app serves as the ideal platform fo r our guests to use this feature as it provid es specific information related to baggage as part of ‘My Trips’ segment. Guests can also add baggage tags easily by scanning with the mobile phone’s camera,” said Dr. Sa tya Ramaswamy, Chief Digital and Technol ogy Officer, Air India.

ABOUT AIR INDIA:

Founded by the legendary JRD Tata, Air Indi a pioneered India’s aviation sector. Since its first flight on October 15, 1932, Air India ha s built an extensive domestic network with non-stop flights to cities around the world, across the USA, Canada, UK, Europe, Far-Ea st, South-East Asia, Australia, and the Gulf. After 69 years as a government-owned ent erprise, Air India and Air India Express were welcomed back into the Tata group in Janu ary 2022.

Air India is navigating through a major five-year transformation roadmap under the aeg is of Vihaan.AI, with an ambition to become a world class airline with an Indian heart. Th e first phase of this transformation, the taxi phase was recently concluded, and focused on fixing the basics. These included bringi ng back to service many long grounded air craft, addition of talent across flying and gr ound functions, rapid upgradation of tech nology and strengthening of customer care initiatives amongst others.

A member of Star Alliance, the largest glob al airline consortium of leading internati on al airlines, Air India offers seamless conne ctivity and facilities to passengers all over the world.