AIR INDIA AUGMENTS CUSTOMER CARE WITH 5 NEW CENTRES GLOBALLY
AIR INDIA AUGMENTS CUSTOMER CARE WITH 5 NEW CENTRES GLOBALLY
Partners with Concentrix and iEnergizer to provide 24/7 assistance for customers with dedicated desks for premium and frequent flyers
Air India, India’s leading global airline, has deployed five new contact centres, offering round-the-clock assistance to its customers worldwide.
It has partnered with Concentrix, a California-headquartered customer engagement firm, to manage premium services from centres in Mumbai, Cairo, and Kuala Lumpur. The airline has also signed up iEnergizer, to operate contact centres in Noida and Bengaluru, focusing on domestic inquiries.
Air India has recently introduced a premium desk exclusively tailored for its premium Frequent Flyer members, as well as business and first-class guests. Th...




